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Nuvesse Cellulation Skin Therapy is pleased to provide complimentary standard shipping on all orders of $50 or more. Standard shipping should arrive 5-7 days after the order is placed.

Frequently Asked Questions

Our Products

Who can benefit from Nuvesse?

Everyone–Nuvesse serums, masks, and rollers are designed for anyone in search of a simple, natural way to improve the appearance of their skin. Our products deliver noticeable results and are welcome, easy additions to your existing skin care regimen.

Is Nuvesse intended for a certain age group?

It’s never too early or too late to care for your skin. Nuvesse products are designed to be suitable for a variety of skin types, and they can be safely used by adults of all ages.

Can men use Nuvesse products?

Yes, men and women alike can use Nuvesse products. The serum roller and the eye masks are used the same way for men as for women. However, you'll want to make sure your face is clean shaven prior to using a mask, as the masks do not adhere or penetrate in areas covered by facial hair.

What is the difference between a biocellulose mask and a sheet mask?

Biocellulose is a soft, natural fiber that we derive naturally from coconuts. Originally used to treat wounds and burns due to its ability to efficiently hold large amounts of serum, the use of biocellulose allows for the delivery of more nourishing properties through these larger volumes of our unique serum formulations. Our biocellulose conforms snugly to the skin and each of our facial masks hold the equivalent of a 30mL (one ounce) bottle of serum. Nuvesse patented serums with Cellulation Technology are only available in this high quality biocellulose mask material.

Sheet masks are usually made from paper-based materials. They don't typically conform directly to the face, and can be messy and dry out quickly. The paper fibers that make up these masks are coarser than biocellulose and not as absorbent, so they aren't able to effectively contain or deliver the same volume of ingredients.

What skin concerns does Nuvesse address?

Nuvesse is available in several different formulations to address some of the most common skin concerns, including:

  • Dryness
  • Dullness
  • Visible signs of aging
  • Fine lines and wrinkles
  • Fine lines around the eyes
  • Under-eye puffiness
  • Under-eye circles and bags

How to Use

How long do I wear a mask?

Our masks are designed to deliver results in as little as 20 minutes. If you have more time and want an extra boost, you can wear each mask for up to 1 hour, or until all the serum is absorbed in your skin. Because the masks conform to your skin, you'll be able to move freely during this time.

To optimize and maintain results, incorporate Nuvesse into your regular skin care regimen, including the twice daily use of the serum rollers.

How frequently do I use the masks?

For optimal results, we suggest you wear the facial or eye mask sets once weekly. However, wearing a mask more frequently or alternating between serum types for a multi-masking regimen will only improve your results. For optimal, long-term results, continued use is recommended to rejuvenate your skin and make it healthier.

Where on my skin do I apply the Serum Roller?

Deep Hydrating & Brightening, Firming & Anti-Aging and Firming & Anti-Aging Neck Serum Rollers should be applied to cleansed, dry skin anywhere you need an extra dose of nourishing moisture – on your face, neck or chest. Gently pat the area with your fingertips to deliver any residual serum, and avoid direct contact with your eyes or eyelashes. Firming & Anti-Aging Lip Serum Rollers should be applied around the entire mouth area.

Anti-Aging & Fine Lines and Tired Eyes, Puffiness & Dark Circles Eye Serum Rollers are specifically formulated to address concerns around the eyes. Apply these serum rollers to wrinkles, puffiness, and dark circles around the eye area, gently patting to deliver any residual serum. Be sure you avoid direct contact with your eyes and apply to cleansed, dry skin.

While effective as a stand-alone serum therapy, all of our serum rollers are intended to be used along with or in between weekly face, neck and eye mask applications as part of a regimen. Serum rollers optimize and maintain the beautiful and nourishing effects of the masks.

How frequently do I apply the Serum Roller?

After cleansing and drying your skin glide the serum roller under your eye area, face, neck and/or chest in the morning and at night, paying particular attention to the areas of concern.

Can I use Nuvesse with my current skin care regimen?

Absolutely. Nuvesse was designed to supplement your existing skin care regimen. Just choose the formulas that's right for you and wear the mask weekly to enhance your results. For the most visible and optimal results, follow up your weekly mask treatments with the complimentary serum roller, applied twice daily.

Can I use Nuvesse Cellulation Skin Therapy with my current skin care regimen?

Absolutely. Nuvesse Cellulation Skin Therapy was designed to supplement your existing skin care regimen. Just choose the formula that's right for you and wear the mask weekly to enhance your results. For the most visible and optimal results, follow up your weekly mask treatments with the complimentary serum roller, applied twice daily.

Can I use more than one product at the same time?

Yes! Our serums are complementary to one another and can be used on their own or in whatever combination you like.

Feel free to mix and match. Since our ingredients are simple and are derived from natural sources, you can incorporate them in your existing skin care regimen and with your other skin care products. Of course, it’s always a good idea to check with your skin care professional if you have any concerns or questions.

If you'd like to target both your face and eyes, you can use each mask weekly – just rotate the order. For instance, you can use face mask on Sunday night and an eye mask on Wednesday night, using the serum rollers twice daily in between both treatments to maintain and optimize your results. We've also found that layering serums can increase the effect of our key ingredients.

Can I sleep in a Nuvesse mask?

If you're comfortable sleeping in a mask, yes. Provided you're not an "active" sleeper, our masks will adhere to your face all through the night. In the morning, the mask will feel dry. If necessary, splash a bit of water on your face to help it detach.

Can I wear a mask more than once?

No. Our masks are intended to be single-use masks, and they should be discarded after wearing.

Is Nuvesse safe to use while pregnant?

The ingredients used in our products are recognized as safe by the FDA. Always check with your doctor if you have questions about a specific ingredient.

Quality & Ingredients

Are Nuvesse Cellulation Skin Therapy products "all natural" or certified organic?

While Nuvesse ingredients are natural, they are not all organic. The ingredients we use in our products are scientifically validated and naturally sourced. Nuvesse products are free of parabens, gluten, dyes, sulfates, petrochemicals, fragrances. We also do not formulate with UREA, DEA, TEA or phthalates.

Do your products contain sunscreen or SPF?

Continue to use your favorite sun protection product while using Nuvesse products. Our products do not contain specific sun protection ingredients.

Where are your products made?

All Nuvesse Cellulation Skin Therapy products are produced in California, USA.

Are your products gluten free?

Yes! All Nuvesse Cellulation Skin Therapy products are free of gluten and safe for gluten-sensitive individuals.

Does Nuvesse test on animals?

No. We never test any Nuvesse products on animals.

Are Nuvesse Cellulation Skin Therapy products derived from animal sources?

No. Our ingredients are derived solely from non-animal sources.

I have sensitive skin. Will these products cause irritation?

The ingredients in Nuvesse products were chosen with all skin types in mind and have been extensively evaluated by dermatologists. However, everyone’s skin is unique. Although unlikely, it's possible that our products may react with something you're already using or cause irritation on their own. If you aren't 100% satisfied, please contact us for a full refund.

Is Nuvesse allergy-tested?

All of the ingredients used in each unique Nuvesse formula were selected for their efficacy and their low incidence of allergenic responses.

What is the shelf life of your products?

Unopened Nuvesse products can be used for up to 18 months from the production date, provided they're stored in cool, dry locations.

How should I store Nuvesse products?

Please store your Nuvesse products in a location that is maintained at an average room temperature of 60-70° and not in direct light or heat.

Shipping & Handling

How do I track my order?

Within 2 business days of placing your order with Nuvesse, you will receive an email with your tracking number from our Customer Care department.

When will I get my order?

All Nuvesse products are shipped for $4.95 or FREE for orders of $50 or more and will arrive within 5 to 7 business days of placing your order. If you wish to receive your order faster, we offer expedited shipping for an incremental charge.

Do you ship internationally?

Not yet. Right now, Nuvesse only ships within the continental United States. Alaska, Hawaii and Puerto Rico are excluded. Please contact us if you are interested in ordering our products and want to ship outside the continental United States.

What if I need to change my order?

If you need to change your order, please contact us at (844) 300-0828 so we may assist you promptly.

Returns & Exchanges

How do I return your products?

Your happiness and satisfaction are our highest priorities. If you are dissatisfied with your purchase for any reason, you're welcome to return it for a full refund – returns are always complimentary. Simply email us or call us at (844) 300-0828 for a prepaid return label.

How do I exchange your products?

With our hassle-free exchange process, we guarantee your satisfaction. Please email us or call us at (844) 300-0828 so we can best assist you.

Account Information

How do I create an account?

After you click My Account, begin filling out the information under the "Register" section of the page. Click "Register".

Why do I need an account?

Signing up for an account on our site makes it easier for you to reorder your favorite items the next time you come back.

How do I update my personal information?

To update your personal information, click on My Account and select "Edit."

I forgot my password. What can I do?

It’s easy to reset it! Simply click Lost your password? on the My Account page.

Other

Does Nuvesse Cellulation Skin Therapy provide samples?

If you're interested in sampling any of our products, please contact us for a personalized skin care consultation to help you choose just the right product.

I don't see my question listed here. How can I contact you?

If you can't find the answer to your question, email us or call 1-844-300-0828 and a member of our team will respond within one business day.